![]() ![]() ![]() Table 1 at the end of this brief provides more information on these supports and links to resources. Shared learning or learning collaboratives provide a community in which practices can share challenges, lessons learned, and best practices and draw motivation and inspiration.Expert consultation (also called peer-to-peer mentoring) provides practices with specific evidence-based knowledge from clinicians and staff outside the practice.Practice facilitation (or coaching) by external organizations helps practices develop skills and organize their approach to QI, provides QI tools and expertise, and helps them troubleshoot challenges or barriers.Data feedback and benchmarking provide practices with information on their performance, as compared to external benchmarks (such as regional or national averages), and help target areas for improvement.What external supports can help practices with quality improvement?įour categories of external supports, which can be used alone or in combination, can assist practices with QI: External supports-defined here as the various forms of technical assistance, learning activities, and tools and resources provided by organizations outside the practice-can assist practices in undertaking QI. These skills include identifying areas for improvement, understanding and using data, planning and making changes, and tracking performance over time. Some examples of specific areas that might be priorities for practices include improving the identification, monitoring, and followup of patients with diabetes, or improving the delivery of recommended preventive services for all of their patients.Įngaging in ongoing QI is likely to be a new activity for many primary care practices, and even the most determined practice is likely to need new skills to meet its improvement goals. The specific areas that practices choose to address through ongoing QI efforts, and the methods they use to address them, are likely to vary based on the practice's concerns, circumstances, and resources. This QI orientation guides practices to set priorities for areas to improve and the work needed to achieve these goals. Primary care practices with a strong QI orientation continually seek to improve their own performance and the outcomes of their patients. (Please access the Agency for Healthcare Research and Quality's definition of the PCMH). One prominent approach to redesigning primary care, the patient-centered medical home (PCMH), requires primary care practices to have a systematic focus on QI and safety. By Erin Fries Taylor, Deborah Peikes, Kristin Geonnotti, Robert McNellis, Janice Genevro, and David Meyers Why is quality improvement important for primary care practices?Įngaging primary care practices in quality improvement (QI) activities is essential to achieving the triple aim of improving the health of the population, enhancing patient experiences and outcomes, and reducing the per capita cost of care, and to improving provider experience. In an effort to create a high-value health care system in the United States, many providers, insurers, delivery systems, and quality improvement organizations are focused on improving the performance and safety of primary care. ![]()
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